I am so irritated with making endless calls at fashion and you that I have decided to write a post on IMBB. In last post about fashion and you experience, Sanjeev mentioned that I had asked for a refund of my shoes from fashion and you website. Well! It’s been almost a month and the shoes are still lying with me. Their customer care executive mentioned that the return pick up would happen within 3-7 days. Well! that never happened. I kept making endless calls asking about my package pick up they kept giving lame excuses, saying sorry and what not.
A few days back they sent this mail :
Although I had completely lost trust in the website , I still thought I’d courier the shoes back because they are just lying waste with me.
The very next day of receiving the mail a courier guy calls asking if he could come and pick my fashion and you package. I was happy thinking that atleast they are taking some steps to rectify their mistake. I was proved wrong once again!. It’s been three days now but no one has come to pick my package nor have I been informed that the pick up won’t be happening. Oh!! their customer care SUCKS!! Earlier the calls were answered quickly but these days I am on hold for 15- 20 minutes and sometime it goe son forever. The last time, I called up the customer care, not only their executive was rude to me but she also kept me on hold forever. They didn’t have courtesy to call back as well.
Last month only I also made a a purchase of another pair of shoes. I received those shoes on Saturday. Those shoes look old. They look as if they have been tried by zillion people. And there is this dirty stain on them.
(I hope they steal this image and put it on their website :snicker: )
This has been the most horrible shopping experience ever. Even the road side shop keepers are honest and sell new stuff to their customers. Fashion and you guys are just minting money selling old, dirty stuff at higher prices.
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