Fashion and You Website Review

fashion and youFashion and You ( is a website with which all the Indian female online shoppers have been enamored lately. Many of the online shoppers on IMBB, including my wife, have also tried shopping on the website. I was planning to write a review on the website since Rati had already done a fair amount of shopping from there, but Radhika beat me to it (Read her reviews HERE and HERE). πŸ™‚ Anyhow, there are still good, bad, and ugly points about Fashion and You website that need to be told. By the way, the online retailer raised $8 million (about INR 36 crores) from the venture capitalist firm Sequoia Capital. A good enough money to provide great service, right? Wrong!

How Fashion and You Works:

The modus operandi of the website is fairly simple- it gains footfalls through heavy online advertising (mainly through Google adwords) or through personal referrals (If a fashion and you user refers the website to someone else he/she gets a Rs. 1000 voucher if the referee purchases from fashion and you. Also, the referee gets Rs. 250 voucher initially)
Fashion and You stocks and sells products of various brands. Most of the products are at a highly discounted prices which is highly tempting to the shoppers. Hence the fair deal of interaction of IMBB users with Fashion and You website.

The Good

  • The Website- The website is very pleasing and fun for an online shopper. It is not drab or dull like many other online shopping websites. In fact it is really snazzy and alluring for many online shoppers, hence they feel an urge to shop at Fashion and You. Kudos to the site designers and developers.
  • Customer Care- The customer care is available on the phone Monday to Saturday from 10:00 am to 7:00 pm. You can get through them easily and most of your queries will be solved. Where everΒ  online purchasing is concerned, it is good to have someone you can speak to. Granted that many a times the customer care executive is clueless about a certain product but it is to be expected. When a company is sporting hundreds of products an executive cannot know about all of them. But they are genuinely helpful.
  • Product Delivery- Rati purchased thrice from Fashion and You- once a pair of shoes, once a set of bangles, and once a pair of sunglasses for me. Each time, the delivery was prompt and efficient. I don’t know if this is the case because we are in Delhi or the website is prompt in delivery in all the cities. All in all, we have been impressed with the speedy delivery of products.

The Bad

  • The Voucher System- As I mentioned earlier, if you refer Fashion and You website to someone and he/she purchases from the website, you get a Rs. 1000 voucher. Also, the referee gets a Rs. 250 voucher. But there’s a catch: You cannot use the Rs. 1000 voucher till you make a purchase of at least Rs. 1500 and Rs. 250 voucher till you make a purchase of at least Rs. 750. Well, they are making you spend at least some of your money on the site which makes a perfect business sense. But it gets highly irritating when you find out that you cannot combine the vouchers to purchase a product. That is, each voucher has to be used separately. Rati in fact got so irritated by this that she decided NOT to shop from Fashion and You website again. There were other reasons also as we shall see in the ugly part.

The Ugly

  • The Products- The worst part of Fashion and You are the displayed products themselves. Strangely enough, every time Rati has liked a product on their website and tried to locate the same product in the catalogue of the original brand, she has failed. She liked some sandals from ‘catwalk’ on Fashion and You and when she checked two ‘Catwalk’ stores themselves, the sandals weren’t there. The same happened with the ‘Forever New’ bangles that she purchased from the website. The bangles were nowhere in ‘Forever New’s’ store. The same happened with a jewellery piece from Tiffany and co. showcased on Fashion and You. The piece was nowhere in Tiffany’s online catalogue. Somehow, every time we try to compare the prices of a product offered on the F&Y website by cross checking it with the catalogue of the original brand, the product isn’t there. What is happening? Is Fashion and You offering obsolete products? Is the website warehousing products that have been discontinued by the companies and given to it at cheap prices?
  • Newness of the Products- We have purchased three products from Fashion and You and our emotions were aptly expressed by Pooja on Radhika’s blog- “the things you buy from roadside are in better condition than those from Fashion and You.” We have felt the same. All three products delivered were unbroken, but every time we opened the parcels, the excitement of getting our product died down. None of the products felt new. There was no shine or ‘crispness’ of a new product. Even my Ray Bans that I got felt ‘old’ although I did not say it to Rati at that time as it was a gift and I did not want to disappoint her.
  • Refund of Products- The sandal that Rati purchased from the site was one size higher than what she wanted. Therefore, Rati asked for a refund. If you ask for a refund, they deduct Rs. 200 from your account which was fine by us. But we wanted them to take the products back. Till date no one has come to collect the sandals from us.

In Retrospect

If someone thinks deeply, one can understand that no company would give such high discounts on products which they are currently offering in their showrooms or their own online shops. Why would someone purchase from their showrooms then? But all the companies have stocks that they can dispose of, that they are not offering to their customers anymore. And that is where this website has come into picture. At least this is what it looks like from the stock of products they are offering.

On our part, we are saying goodbye to Fashion and You forever. I do hope that they refund the sandals that Rati purchased or we would have to write it off as bad debt.

Have you shopped from Fashion and You? Please share your experiences with us!

Also Read:
Fashion and You Complaints – online fraud
A Guide To Online Shopping
NYX Cherry Culture Shopping Experience
Shopping: Top 5 Online Makeup Shops
My First Online Cosmetic Shopping Experience
Online Makeup Shopping in India
Online Makeup Shopping: Coastal Scents Brushes Haul


212 thoughts on “Fashion and You Website Review

  1. My sister referred me to FnU – in fact, I specifically asked her to give me the referral since I would be shopping and she could get the money. After my second purchase, I asked her if she got the Rs. 1000 credit from FnU. She hadn’t. She mailed the customer service ppl but has not received any response from them regarding this as far as I know.

    1. huuhhhh?? 😯 😯 😯 😯 😯 I toh got the credit bt that’s irritating that i have to pay some 600 (500 + 100 shipping) bucks more to redeem it. from business point of view it makes sense bt from customer’s point of view, it’s not fair. Plus you cant combine your vouchers.. why? so that you can mint more money that ways..

  2. Now, m really scared, as I have purchased some jewelery from them on COD basis :weep: Hope for the best :tremble: But someone please do post this link of their FB fan page!!!

    1. Sneha..most times ppl do get the products safely besides you have picked the COD option so have nothing to worry about. It’s usually with refunds that ppl find they get cheated. It won’t be a problem if the company didnt promise “faster easier returns.” I won’t have bought the shoe if I had known about their actual return policy – which is you bought now you can do nothing about it.

      1. Naina posted my link for me…wait me ask her to post this one too. FB works funny way – even if you have to tell the company they suck you have to “like” them first πŸ˜› πŸ˜›

  3. And totally agree on the products looking old. But I was more shocked to read the kind of things Pooja got. And apparently, it’s not an isolated incident!

  4. Aptly described ….!!! :yes: :yes: I too feel its better to go & shop personally from the showrooms than make online purchases at Fashion & You… I have ordered 3 times from them, the shipping cost is 100 rupees which is quite high I feel, considering they take 3-4 weeks to deliver… :teeth: :teeth: As you said most of their products are old n obsolete but one can get good deals on perfumes but thats not unique of F&Y, almost all online shopping sites give similar discounts on perfumes.. So in short its a pass for me too… I have stopped wasting my money on F&U purchases… :zombiekiller:

    1. The perfumes aren’t terribly cheap there. And I have seen similar deals at Shoppers Stop, but I live in a city and have access to these brands. The site makes the most money from people who don’t have easy access to all these brands.

  5. I had registered on this site, was tempted seeing 70 % off blackberry moblies, :yelo: , Would never buy it !! i continuously get their, sms everyday atleast 2 times !! huh !!

  6. I agree with you SanjeevJi, just some time back I purchased a Bangle (Kada) from F&Y and when I recieved the box I was super thrilled, but was disappointed on opening it as I dint feel the product was a fresh piece… Luckily I dint have to shell out too much from my pocket to understand that F&Y is not the place for me.

  7. Me also scared now….. i have ordered twice n still waiting fr my goods to come, its been 3 weeks already still no clue from FnY…. huh

  8. Hawwwwwwwwwwwwwwwwwww…..there is something murkier in the way F and U operates…………I know it…..I have seen Pooja’s comment on Rad’s blog and she said…they have used some kind of whitener on the frames she ordered to conceal the cracks…… cheap and ridiculous

  9. Rads takes such good pics….neat and in high resolution, but that is not an excuse to lift them without her permission

  10. “even i am having a verrryyy bad experience from them rads..i am waiting for some of my items from nearly 6 months!!! they are not even ready to give me refund! i am getting so frustrated! grrrr… ”
    – Sirisha had posted this commented on my blog

    1. yeah..I read this from her sometime back even here too!! Sooo baddddddddddddddddd :teeth: :teeth: :teeth: :teeth: :teeth: :spank: :spank: :spank: :spank: :spank: :spank: :spank: :spank: :spank: :spank: :spank: :spank: :spank: :spank:

    2. I think this is what Sireesha should do-

      Order another product from Fashion and You, and if this gets delievered she shouldn’t pay for it but say…”abhi ek product aur aane waala hai, jab woh aayega to donon ke paise saath le jayiyega” :tongue:

  11. yeah, how can we forget Cali’s case….in fact she was one of the first victims of F and U….she even told all of us about it :whistle: :whistle: :whistle: :whistle: :whistle:

    1. πŸ˜› πŸ˜› he he he…but their customer service was ok with me..they picked my call first moment only and called me themselves some 5 times after that if I want to return and get refund!! 😐 😐 😐 😐 😐

  12. Actually, I feel these sites should learn from……Manorama, who is regular reader of IMBB….contacted me through mail before making purchase through utsavsarees since I had a post on IMBB….after confirming with me….she went ahead and got the saree and she confirmed that with me yesterday….she was happy :woot: :woot: :woot: :woot:

    1. oh that’s great jomol.. people do look for quality no matter how much they are paying. It’s sad they are sending puraana kind of stuff . People do expect crisp new products only. they never mention that they are selling second hand or discarded products. The photos on the website are too alluring bt that’s not what is delivered.

        1. that too :spank: :spank: :spank: :spank: you know I could understand it one day bt you cant be repeating the same thing teh next day also na.. :cigarette:

  13. but Rati….pooja too lives in delhi na….I cannot imagine how they could stuck whitener to a broken frame :hunterwali: :hunterwali: :hunterwali: :hunterwali:

    1. Jomol I wish i could show you the pictures here.. and who writes product codes & MRP with a ball point on a cream colored frame :hunterwali:

        1. Rati @ I don’t think they know wht heights is coz when i complained the customer care said ” Madam slip nahi hoga to inventory karne ke liye kar diya hoga. Aap saaf kar lijiye”. I was so furious on listening to this that had technology been that advanced, I would have pulled him out on my side of the call and given him :hunterwali: :hunterwali: :hunterwali: :hunterwali: :hunterwali: :hunterwali: :hunterwali: :hunterwali:

          1. actually no.. the fault is not customer care’s guys. they are just puppets in the hands of their trainers. It’s the guys who are cracking such deals and selling just whetever. Such things are also bringing the names of brands down. I really like forever New bt after seeing the bangles I have a huge about about their quality.

  14. You guys saved me baba!!! :jaiho: :jaiho: :jaiho: :jaiho: :jaiho:

    I wanted to order so many things, especially perfumes and some clothes!!! Am soo glad i didn’t!!!! And i am not gonna go for it now!!!

  15. Fashion & You should have been named Thieves & Us and tag line should be “We will give you an experience you a life time that you will never ever in your present or future life ever think about shopping from us.”

    1. :toothygrin: :toothygrin: :toothygrin: :toothygrin: :toothygrin: :toothygrin: :toothygrin: :toothygrin: :toothygrin: :toothygrin: :toothygrin: :toothygrin: :toothygrin: :toothygrin: :toothygrin: :toothygrin: :toothygrin:

      1. Wow! Thats awesome!! I guess you were one for the rare persons who actually got a refund and had the items taken back… πŸ˜‰ πŸ˜‰

        Now m guessing FnU will resell those same items to someone else…SALE beware!! :hypnotized: :hypnotized:

      1. i knowww… i was howling .. my bestie got so irritated with me .
        i was thinkin if anyone will see they will think ki m lying and aise hi showing off.. :struggle: :struggle: :struggle: :struggle: :struggle: :struggle: :struggle: :(( :(( :(( :((

        1. You know Naina..that Ritu kumar blue kurti you had..which you wore in a few pics for that contest..I saw it on fashion and you for 800 bugs 😐 😐

          1. hainnnn ???? why are they after my things ?? pehle shoes , phir clothes :tremble: :tremble: :tremble: :tremble: :tremble: and god knows what next 😐

            1. It didnt have the Ritu Kumar label though..but it was like ditto same :shutmouth: :shutmouth: :shutmouth: :shutmouth: :shutmouth:

  16. Oh Damn! i just bought some stuff from them 2weeks back…Now M worried bout whether I’ll get it or not.. :suspense: :suspense: :suspense:

    I had no idea about their ‘kaarnamaas’…How canthey sell such old/ fake stuff…Even i kept wondering how on earth they would afford to sell a black berry phone at such a low price..It has to be fake! Either that or it must be a Desi-Blackberry.. 8)

  17. i posted on their fb page .. they were advertising as do something and get some gift .. so me wrote … ” please make sure its not crapppy like your website” and then posted links too 😐 😐 😐 😐 😐 😐 😐 😐 😐 😐

  18. One thing i see is that type of hype started as copy from the very famous US website Gilt that is operated by the GILT Group and well famous for their high standards worldwide, they started with this idea of membership only uber designers deals, and they deliver only within US, even i am a member….

    However the trend got on this FnU, Snap Deal and the infamous 99Labels that i dearly hate…..with that I wouldnt say that they prey on people’s vanity, but rather on our willingness of having nice things at affordable prices

    And like i said on Rads Blog…I believe that we don’t comment on bad online shopping experiences because we people are afraid of being perceived as naive on allowing being fooled…or don’t expect the retailer to keep his part of the transaction anyways, if you get the product is cause you are lucky not cause you paid for it…

    But my fear is that we don’t share such experiences because we have become so cynical with life hardships that we don’t believe that our words/opinions and fighting can change anything anymore…

      1. No na Rads, you see its a good thing…If you go to their Facebook fan page you see so many complaints in the comments…I spammed there with the post u did and got blocked πŸ˜€

  19. @Jomol… :thanks: for ur help for Utsavsaree.

    N if any1 wants to purchase from utsavsaree can go ahead and do the shopping… :yahoo:

    Its my first ever online shopping and im glad that it happned bcz of IMBB (Jomol ..) :jiggy2: :jiggy1:

    So thanks to IMBB also :happydance: :happydance: :happydance: :puchhi:

  20. Sanjeev ji, I think these guys do sell discontinued products, I ordered a Lord & Berry eyeshadow from 99 lables & when I searched on google found the product to be discontinued :stars:

    1. Yea Uzma i saw that 99Labels once i went to check they sell Forever New there…and it was like clothes of 3 years past already (means at 4 collections a year its was past 12 already)….and i think the prices they put is all fabricate…Take fragrances for example…its mostly or higher than high street price (Lifestyle,Shop Stoppers…)

  21. am so thankful to rads and imbb…for enlightening about these ppl…otherwise i would have ordered something from fnu…thank god am saved….
    My hubby was dead againt this…now i understand :jaiho: :jaiho: :jaiho: :jaiho:

  22. Hey sanjeev ..nice article ya..but nw i m bit skeptical with d products quality.. πŸ™ :(. on sunday only i hav ordered FACES smokey eyes pallet from FnU..and reading ur experience of RAYBAN n oder things n hw dey su hw felt old, i m scared as to nw wht sort of quality of cosmetics dey wud send me.. πŸ™ :(..wht shud i do nw..:(

      1. thnk god i choose COD-cash on delivery mode..thnks onece again sanjeev n rati fo rthis valuable info.. πŸ™‚ πŸ™‚

  23. The same thing happened with my sister..she sooo wanted to buy a pair of catwalk sandals but surprisingly she hadnt seen it anywhere and any of the catwalk stores !
    Just sometime back I was telling Rads,they were selling Lancome Microdermabrasion cream for just 200 bugs when the original price is atleast over two thousand 😐 😐 😐 😐 😐

      1. was it close to expiry? or maybe it failed quality standards… sells products that fail quality standards… cud be anything from wrong finish, incorrect pigmentation… but they mention that and let u choose! they also sell discontinued stuff cheap…

          1. it is… they tell u that we get the pieces from manufacturer and sell them cheap… if a mac or a ysl lippie fails to meet the color or pigmentation standard, they will not release it in the market. right? such products are heavily marked down, stripped of branding and sold there…

            there are plenty and more who will buy it at marked down prices…. specially since they are being told upfront what it is!

    1. Did you read there reply about your picture Rads ??
      “We loved the image a lot and picked it up from google. If only we would seen your blogpost during the sale we could have removed it or given you credit for the picture.”

      1. Ya..they can delete the comments off there facebook page but they cant take down the real people views from blogs

  24. OMG..pls check FnU reply: Its amazing: β€Ž@Shruti: We loved the image a lot and picked it up from google. If only we would seen your blogpost during the sale we could have removed it or given you credit for the picture.
    6 minutes ago

  25. i just checked out today’s offers on FnU site … they are selling women’s TSHIRTS ( sum I KNOW BRAND ONES)
    the second tshirt on display (mare top) is same as the one i have been seeing here in vileparle market since 3 months …the tshirt is same …same colors n pattern n design ..everythin is same .. only thing is over here in market we get it for 150 rupees… FnU is sellin the same top for 786 rs …. :lol2: :lol2: :lol2: :lol2:

  26. I love you all…it means a big deal to me that you all stood up for me. I saw a post on their Facebook page that the banner will be taken down immediately. However, they have not yet responded to my mail as of yet or acknowledged/apologized in any manner for their blatant theft.

    1. yay! the power of blogging… they have no idea how much of negative publicity they have garnered for themselves…. translate it into business loss from hundreds of bloggers who know abt this issue and the complaints from FnU! Not to mention these post will appear whenever a newbie seaches for an FnU review….. irreparable damage!

  27. And pls do keep pestering them…obviously they are very bothered about these links floating around online…pls keep posting links …and pester them… :-*

        1. Shruti Gupta β€Ž- @Fashion and You – what answer you have for this – _

          Fashion and You – β€Ž@Shruti: We loved the image a lot and picked it up from google. If only we would seen your blogpost during the sale we could have removed it or given you credit for the picture.

          Ritika Tiwari – But I dont think you being such a big online website should have done that. Its a big disgrace on your part !

          Ritika Tiwari – Oh and by the far as I know..your sale is still why dont you remove the pic ?

          Shruti Gupta -thanks, As i can see on FnU website the sale is still going on until 14th April. So, it can still be corrected and due credit should be given to the owner of the image. “If only we would seen your blogpost during the sale we could have removed it or given you credit for the picture.”

          Fashion and You – β€Ž@Ritika and Shruti: The Banner shall be changed soon. We are working towards it.

    1. They really have a very careless attitude.. they search google for pics to be put up on their website without giving any credit to the owner of pics.. totally “chor” attitude.. they should be taught a lesson!! and Kudos to Rads for bringing up this topic and highlighting their deeds..!! they expect people to write blogposts and then contact them on facebook and then they will think about changing the banner… !! pathetic!! :reallyangry: :reallyangry: :reallyangry:

      1. really if that’s how they want us to raise the voice then be it. And good these posts came up because I was myself thinking that i was one odd case who was not happy with the quality of the products. 😐 😐 😐

  28. Hey good that they did it πŸ™‚

    But I’ll stay away from them now onwards.. Im waiting for my products which I ordered like 2 weeks back !!! Will I get it ?:) ?:)

    Also Sanjeev add this point to their bad/ugly things.. their points/credit system is just a thing to fool us. They don’t credit the points at all. I even mailed the customer care but they never responded !!!

  29. abt the credits… i got credits when i joined…. i choose 750 worth of products during the lotus sale but for some strange reason, the transaction didn’t go thru… my credits exired when i used them first and then they were never credited back to me πŸ™

  30. hi- i am a regular customer of FnU..i have bought a few things – chappals, gold stilletos, ambika eye kit etc..while the chappals and the eye kit were fine, the gold stilletos had some kind of a greyish mark on one of them. probably not noticeable to ppl but then its a rip off na???..pain to return it so will use it anyways in the hope that noone notices. think thats where they make their many ppl actually return stuff!!!!

    ya it does take an awfully long time to get delivered.

  31. yippyy radhika’s image taken offf from fashion and you.. yay to blogging :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo:

    1. I just saw..I am so happy :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance:

        1. LETS BOOGIE PPL !!!!!!! WE RE ALL LITTLE ANNA HAZARE’S – fighting against injustice …. hahahahahahaha…. kudos to POWER OF BLOGGING !!!!!!!!!!!! :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo:

  32. I love you all :-* :-* :-* I would have been just sitting and fuming here had you all not been so noisy about it…thanks a lot :weep: :weep: :puchhi: :puchhi: :-*

    And thankooo Rati and Rati’s pati :toothygrin:

      1. love you toooooooooooooo…you pesterpot baldie :puchhi: :puchhi: :puchhi: :puchhi: :puchhi: :puchhi:

        And Shruti…thank you :puchhi: :puchhi:

        1. And thank you too Rads and even Sanjeev,your post and Sanjeev’s post are definitely going to enlighten the future shoppers a lot :snicker: :snicker: :snicker: :snicker:

  33. :party: so much of power we have … pester power , girl power , blog power :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo:

    mr.donkey – :hughright: :hughright: :hughright:

  34. :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :woot: :woot: :woot: :woot: :woot:

    Am sooo happy!!!! :happydance: :happydance: :happydance:

  35. Me toooooooooo…super happy :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: I want an IMBB Group Hug :happydance: :happydance: :happydance: :happydance: :happydance: :happydance:

      1. :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :puchhi: :puchhi: :puchhi: :yahoo: :yahoo: :yahoo:

    1. :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance:

  36. Donkeeeyyyyyy :hugleft: :hughright: :hugleft: :hughright: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: :happydance: I must be the most nautanki person you ever met through IMBB..I keep calling the two of you with the most atrocious problems :toothygrin:

        1. Yes that was what his name was, the person in charge of customer service (at least that’s what he claimed). And thank you for your support πŸ™‚

    1. Uzma – it’s thanks to everyone who took up this issue πŸ™‚ Whole of yesterday, I kept calling them and mailing them and there was no response.

  37. OMG….so many problems I never knew. 😯 😯 😯 I must be really lucky in this case then. Because whatever I have ordered till date from FnY had been properly packed and delivered. No problems of anything….I have ordered shoes, clothes, cosmetics and even accessories. But touchwood* everything was in perfect condition. :))

  38. I was never really attracted to their products because I always found something fishy about the discounts. And now thanks to IMBB and Rads, I don’t have to regret not getting anything from them.

  39. even Im doing a blogpost abt online shopping disasters and putting this and Rads ka link there…. what BS yaar
    I was about to make a huge order for mumma,papa, my MIL, SIL etc etc
    kuchh gadbad hota toh main yaha baithke kya karti :((

  40. thnks to this blog ….i was abt to order sum jwellry frm thm ..:P..but nw i hav also put a mail of cancelling my order for FACES eye pallet…crossing my figures πŸ˜• as m scared now.. πŸ™ πŸ™

  41. OMG!! I was going to order 2 ‘W’ kurtis from F&U on saturday….but for some reason i couldn’t…next day when i checked their site..the sale was closed (i think…)
    Thank God i dint order….And thanks so much for this post..i’m staying away from F&U after this!!!

  42. Have heard so many negative reviews and real life bad experiences of my frnds made me say goodbye to fashion and you long back. Sanjeev well written article…..

  43. ^.^ my first comment :jiggy1:

    my take on FnY:

    1. i never received my very first order from them placed on 23 of march a tee still waiting :waiting:

    2. i received my 2nd order today (2 ambika pallai hardy candy – yellow and neon pink, lite gloss – slide on, and buffer brush)

    the negative side the nail polishes were to dry :no: others came in pretty good condition…. donno how to rate these ppl no costumer support the phone apparently just keeps ringing uuggh!!! me absolutely hate it :finger

    happy i went ahead with COD

  44. Thank heavens I have never ordered anything from this website – just as well. I hate dishonest people and I’m glad that so many people have come to know about this. Rads, this just goes to show how good your photos are!! Good that they have finally removed it from their site. :waytogo:

  45. I totally agree on delivering the old stuff. I mean I had forgotten about that part until I read your post. I had ordered meenakari earrings and the finishing was bad at some places, paint was coming off. Also recently I had the most horrible experience with them. I had ordered couple of books for my hubby’s b’day on 14th March and was hoping them to deliver it before 28th. Till date I’m following up with them for my order. This whole time they kept telling me the order is in quality check deptt and will be despatched in 2-3 days and when I called yesterday again, the lady told me they dont have the product and I can cancel my order….I was so enraged, I really did not have the words….I’m never gonna order anything from that place again…..I’m definitely done with them πŸ™ 😐

  46. I couldn’t read all the comments but I quite agree with the conclusion. I have had couple of bad experiences with fashionandyou too, ordered goods (knee high boots, ambika pillai nail paint), were paid for then never reached, when I inquired they had no clue about it, on constant follow ups they told me it’s out of stock and that the money will be refunded, the support team sent me an email regarding the same, am still waiting for the refund though 😐 and this happened in January.

    In India that’s the issue with retail websites, however, whenever I’ve ordered anything from any of the sites based abroad (, victoria’s secret, etc.) I’ve always received my orders on time and in perfect condition. And they are the “in” thing too, not old stock. Sigh! I hope they read this!!!

  47. hi sanjeev.. just read ur post.. well wht u wrote about Fashion and you.. i totally disagree.. coz the way i’ve been shopping & getting all excellent products & even my queries at the CC cleared, i am really happy to get in touch wid this website :happydance: ..i kno tht their voucher gets delayed sumtimes but if u r after them .. i mean keep sending reminder mails then u do get them.. i find no harm in sending mails though… O:) .. they hav chged their 1000/- credit voucher system as- tht when ur frnd orders & gets her/his first product delivered then u get the 1000/- referrel voucher credited coz i got 3000/- vouchers in the same manner.. i even i got my refund within a span of 5 days for a wrong order delivered so me super happy wid F&U.. i luv this website & wud continue doing my shopping frm there.. :yahoo: :yahoo: :yahoo: :yahoo: :yahoo: :yahoo:

    1. Nids, that’s really great! At least someone is having a good experience with the website πŸ™‚ And I am very sure that there are MANY others who are having the same experience as yours.

      On our part, Rati was just fuming on the phone with their customer service asking them to take the products back. They have promised to take it back within 2- 3 days. Let’s see πŸ™‚

  48. very nice n informative article sanjeev :thanks: :thanks: ..n i want 2 add smething here,i dnt knw if i m a lil too late in posting my comment here but i hop u guys read it.i ve shopped a couple of times frm Fashion and you and i was pretty satisfied n happy with them xcept 4 d delivery tme,tht cud be coz i live in it usually takes about a month 4 d product 2 reach me.i ve always opted 4 COD as i like 2 be safe thn being sorry :yelo: :yelo: !! anyhoooo,the fourth order of mine was an ed hardy messenger bag which was abt 1120(discounted price) n seeing this price i thougt its a gud steal n ordered it even though the dimension of the bag were not mentioned there n even the customer executives very as clueless as me ?:) ?:) ..
    so i ordered it n as usual recieved it in abt a month..i was sooooo exicted 2 recieve the parcel and when i opened(read-ripped apart) the parcel all my exictement of owning an ed hardy bag went right down the drain :pissedoff: :pissedoff: ..the bag was a total rip off n a very cheap one at that!! seriously,my kaam wali bai cud tell me that bag was not a branded one :headbang: :headbang: .. infact we can get better rip offs in palika bazaar for abt 200!! neways,so i started the cumbersome process of calling them n telling them that i want 2 return the bag n they told me that i ll get a pik up in a few days n they wud deduct 200 rs(100 shipping charges,to and fro) and i wud get 1020.i was like-ok atleast its better 2 get 200 rs less thn actually carrying this bag n being made fun of..then i got really busy n after about a month i found out that 1020 was not reflecting newhere in my i called them yday n asked them n they said that there seemsn to be se problem n tht it ll start showin in my acc in 3 days.
    thn 2dy i read this post n i was soooo disgusted after reading all of these comments tht i promptly called them n asked for a refund n he said that they cnt refund d money.instead,they ll give me store credit.but i was scared tht i said that i dnt want 2 by from them again as wats the gurantee tht this time they ll deliver authentic product n if they dnt n if i ve 2 return the product,then they ll again deduct 200 shipping charges..i was screaming at them n told them tht tehir reputation is going down coz of all this n that there r a lotta dissatisfied customers(read imbbians!!) n that i had taken a picture of that bag(which of course was a BIG FAT LIE) n if they dnt do smething abt it ,m gonna go 2 d ed hardy showroom and get frm them in writing tht its a fake n then all their claims of “v sell only authentic n geniune stuff” ll fall flat! turns out,ths DHAMKI worked like a charm n he said mam v cnt refund ur money but v ll nt deduct 200 shipping charges frm u so u can make a purchase of 1220.
    so it turned out ok-ish in the end!! :toothygrin: :toothygrin:

    thanx 4 reading my rant(if at all neone is reading it :suspense: :suspense: )

    n lastly i wanna t :suspense: ll sanjeev-U R A SUPER DUDE!! i mean i find u sooo freakin funny!! n even jomol and rads!! u gals always bring a smile 2 my face wid ur sarcastic humor(i hope thts wat its called)
    hope ths comment ll help smeone!!

  49. hi,
    Please don not order from fashion and you , i have had only bad experiences with them. i ether dont get the full order or i get the wrong order. n these guys take 2 months to deliver that wrong product its really not worth d wait also sometimes ur order gets cancelled and they money you have transfered through ur card never comes back..
    i am a victim of their bad service :((
    my suggestion to you guys don order from them,
    though their products are good their service is pathetic, it makes ur shopping experience worse than a night mare :no:

  50. Oh noooo! I’ve just ordered a couple of things from their site…I should’ve read these reviews before spending money on the site…I’m suddenly feeling so stressed now!! :suspense:

  51. I ordered some stuff on 5th March hoping to get it at least within the ridiculously long 3-4 weeks promised on their website. But till date I haven’t got anything.
    I started calling and mailing fashionandyou about a month back and was told to have patience. Then on 11th April, I wrote to them and got a revert saying that part of my order had failed quality test. I told them to at least send the part which was fine. Got no revert.
    Then on 13th, I called them and screamed at 2 customer service (yeah, right!) executives since the first one hing up on me!!!!!!
    I was told the same thing as you. that it would be dispatched in 72 hours and that I would get a refund for the remaining pieces. I called them again today and was conveniently told the same line again.
    When I said that I wanted an exact date or a refund, I was simply told that my request for cancellation has been filed and my order has been cancelled.
    Can you imagine? After all this time!!!! Most irritating. This is the worst online shopping experience ever! whoever said retail therapy was supposed to be good for you obviously never used this stupid website!

  52. Just dont purshase from fashion and you. They are not so good at these ONLINE shopping. First ur order may not be confirmed. Secondly if confirmed they will take their own sweet time to deliver i.e. 3-4 weeks , thirdly even if u get it before this timeline, there always is a chance that the product might not be the same or defective. If not delivered with this SLA, then u would have to chase them about ur orders..When delivered , chances are almost 33% of the product to be faulty..and this is ur duty to update them , (they have so called Quality Check dept..which have all but insane people who can not differentiate between black and brown, or XXL or XS size..even full sleeve or half sleeve shirt.) Finaly ur money shall be refunded after another 2-3 weeks , that too in CREDIT points, which forces u to shop again and the ordeal continues…Even their CEO-Ms Pearl is non responsive…The customer care stincks…and is not at all up to the mark. Rest is your choice..Best of shopping..

    I am a customer and a sufferer too..

  53. Seems every other order which is placed , is bound to have a problem that too a common one i.e. QUALITY….i am not mentioning delays here…although they are second in no…DO not know what type of Quality CHECK is being carried out…whether or not….

    Parag ——
    1. Order no. 492397 – for Reebok T-Shirt and Graphic Tee , placed on 7th June– as confirmed on friday, i can expect it by 29/30th June….but no dispatch mail received till now… –
    2. Order no. 505829 – 2 Aurilia Kurti – 1XS received instead of XXL – have already sent a separate mail, and as assured by u on Saturday, these shall be arranged by today.Still waiting for the same.
    3. Order no. – 525481 – LEE BLACK SHOE- AS sent by SMS also, the shoe is torn on the upper portion of ankle..REFER the pic.

    I do not know what to write more,, as by now i am out of words and my dictionary is also limited.

    PEARL – as eminent and knowingly that u will not – still can i ask u an update…as to WHY/WHAT/WHEN/WHO/TILL??????

  54. Reference order# 514042. Paid for a cross pen on 15/6/2011. Have not received the product yet. Reply received today “We apologize for the delay and inconvenience caused.
    However, please be informed that your order has not been re-dispatched yet by our concerned department. And now it can not be re-dispatched from our order processing centre as the inventory of your order has been released”. By now I have sent them 14 emails from last three weeks. Do not buy from Fashion and You if you want to save your time and money.

    1. Dear Somen,

      Apologies for the inconvenience. Regarding your order no 514042 – a refund was processed by Fashionandyou. We duly apologize for the hassles you had to go through and hope you will give us another chance of serving you better in the future.

      Thanks and Regards,
      Team Fashionand You

  55. I have purchase anjali string item for fashionandyou. but i have received different item
    I was change this item . i will call customer care but they are no any help…iam waiting 5-6 day …but no any response…..
    This Company is not good….for shoping

  56. This website, Fashion and you gives worst online shopping experience. I have bought a saree for my mom. I thought I’ll surprise her on her birthday. But its been a month, she hasn’t received it yet and when I see the delivery status it shows that order has been delivered to a wrong city. When I contact the customer care, first they try to convince me that its delivered correctly. When I send them the courier company’s delivery status showing wrong destination city, they promised me to investigate. But for more than 10 days still fashion and you and the courier company are not able to tell me where my order has been delivered. Every time I call them they say 72 hours to investigate and also not ready to refund the money. And as far as my past experience with them, the product was old and never found the same product in the stored. It was like the brand CK had removed the product from market ages ago,at least 5 years back . I am regretting for buying from them and have decided never to shop with them again.

  57. MISSING PRODUCTS CASE (order no. 637497)
    These people commit something and deliver half of the things..I am frustrated with FASHION AND YOU PEOPLE..these people are so unprofessionals..
    I ordered some products which i received on 01st Aug. I found that 3 items were missing in total, from that day its only me who is following with them..its their duty to give me updates..i call them every 2nd day..but whenever i call them..they put me hold for 10-12 mins..they think people are busy and DON”T WORK like them..
    Also they commit that they’ll give u call back with a solution..but forget about solving problem..they dont even reply to your mails..what they are giving me is credit and voucher which i DON’T want..i want the MISSING products or MONEY..what these guys think..will i ever even think of purchasing any damn thing from fny again…Its my first purchase with them and the experience is PATHETIC
    Till date no solution..its been more than a MONTH now..they want me to accept a credit of sme amt which is penny for me..i guess I have wasted for than that by calling them..they don’t want to solve problem..rather they believe in stretching the case till the customer dies..
    I think now I have to visit their corporate office and make them learn some β€œPROFESSIONALISM”
    The biggest question is β€œWill they ever return my products or my money?”
    RASHMI (a frustrated customer)

  58. Dear Sachin,

    Apologies for the inconvenience. Regarding your order no 492397- which was cancelled due to unavailability of product, a refund was processed also a we’re sorry voucher was pushed in your Fashionandyou account. Regarding your order no 505829, a pickup was performed by FNY and a refund of INR 524/- was done through Cheque. We duly apologize for the hassles you had to go through and hope you will give us another chance of serving you better in the future.

    Thanks and Regards,
    Team Fashionand You

  59. hi there fnu
    i have ordered with you guys couple of times and EACH AND EVERY TIME THERE WAS A BLUNDER IN THE ORDER
    im trying to locate the receipts
    once i was sent two eye shadows of the same color (green)from faces
    i did not complain i let it go
    and again i was sent a stupid pink nail polish instead of a pink one i had ordered
    you could have easily said its out of stock as my order was cod (BRAND VOV)

    this recent time my frend n me ordered together and you guys forgot to send two nail paints forom vov…
    she is still expecting them and she had paid by cc

    im coming back with my order numbers, hang on there



  61. FOUND THEM!!!

  62. I too have a bad experience with fashion and you, recently.. I ordered 3 items and 2 of them were delivered, in which one was not the one i ordered. When i contacted they asked to send a picture of the item received and later they gave a number to contact them. When i spoke to them they asked me to return the item through courier, there is no replacement and only part of the money will be refunded.. I’m really disappointed in this point (Why should i pay unnecessarily without receiving any item).. I’m going to send this item anyway as i don’t like it and will never use it.. Let me see whether they refund at least what they promised..

    I should have read ur reviews b4 ordering via FNU.. πŸ™

  63. Sorry everyone, we spoke to FNU again.. There was a mis-communication.. Since i had used some coupon while purchasing part of money is taken from that, so only the remaining amount is credited.. However the money taken from coupon will be credited to my FNU account.. I hope they credit the money after receiving the returned item..

  64. Going through the comments here, i feel that only the minus points have been highlighted. I have placed three orders with fashion and you and i have had a wonderful experience with the delivery of the right product, the right size and the right quality and at the said period.

  65. Dear Priya,

    Apologies for the inconvenience caused. Please help us with your order no. so we can confirm the receipt of the product on our end and update you about the same.

    Thanks and Regards,
    Team FashionandYou

  66. Dear Neha,

    Apologies for the inconvenience caused. Regarding your order no. 451897, did you inform about this problem to FashionandYou in any way? As the records at our end indicate, there was no communication regarding this order. Had you contacted us regarding this issue, we would have solved your query then and there. We Duly apologize for the mistake from our end and please be informed that we accept returns if wrong products are dispatched from our end but we should be informed within 3 days of receiving the product. Hope you will give us another chance to serve you better in the future.

    Thanks and Regards,
    Team FashionandYou

  67. Dear Rashmi,

    Apologies for the inconvenience caused. Regarding your order no 637497, refund was processed from our end on 6th September. We duly apologize for the hassle you had to go through and hope you will give us another chance to serve you better in the future.

    Thanks and Regards,
    FashionandYou Support.

  68. My order no is 541167,in this order i have ordered for 5 products-2 Indigo Nation T-Shirt,Aeromode T-shirt,Shree Kurti,Belmonte Wallet.Out of these 5 products I have received only Shree Kurti & Aeromode T -Shirt.And after some days they cancel my Indigo Nation T-shirt saying that its out of stock,at the same time Fashionandyou people has sent me store credit voucher also but another product Belmonte Wallet ,I have not received & Fashionandyou people state that they have delivered the product and in my order list its showing received whereas I have not received the product at all,I dont know who has received the product & sign on my behalf,The product was COD,after giving complain several times FNU people do not respond to my queries & complain,They have ensured me that they will be collecting Prood Of Delivery from courier people & will mail me but almost 2months has passed neither they have courier the Proof Of Delivery nor they have given me any store credit of that product.I dont understand how the courier people can deliver the things to other people if the courier is in the name of some particular person,why dont they check ID proof.This is not only one complain I have got several complain against so many order numbers,I have not received any satisfaction answer from them. I always face the same problem again and again,that i will be ordering something & Fashionandyou people will deliver me something else,again I have to despatch the product then they will give store credit of the product amount or sometime they become silent they dont respond to my query,I am really fed up from this FNU sight.

  69. Order No. – 294325

    I had ordered from Saaga the below things –
    Lavish Aggardan Box Mughal Jal
    Beautiful Kharal
    Rich Massager
    Awesome Mini 3-Drawer Cabinet
    Impressive Massager

    Recieved –
    Square Jali Fruit Tray
    Rectangular Tray with Handle

    Had emailed & informed about the mistake. Both items are still lying in the carton they came packed in.
    Would be happy if a pick up can be arranged for the same as i don’t have any use of them & due to my present condition (6 & 1/2 months pregnant) not able to run to & fro to courier office to send the items back.

    Email recieved –

    Dear Member,
    Thank you for contacting us!

    To help track your query we have generated a reference number. Your ticket code is 83900. Please use this code in any further communication.

    Member Relations – Fashion and You
    For further assistance you may get in touch with us at 0120-6739999.

    Order No. – 274807
    Had ordered –
    Faces Sparkles Nail Enamel
    Recieved –
    White Nail Enamel
    Had called up & was informed a pick up would be arranged but still lying unused at home.
    (This mistake can be ignored)

  70. My order no 314448,In this order I have ordered for 3things Charles,Night shade bag & Aura,In this order I have used my 1000/- invitation voucher,this order i have placed in the month of march 2011,but till date i have received my product,I have given complain n number of times over phone to Fashionandyou people,they say that they are working on it,I really dont understand how long it will take,till now also in my order history its showing despatched-in transit,i dont know when the products are going to reach me already 7months have gone,neither they are giving me back my invitation voucher,i dont what Fashionandyou people are doing there.If i would have ordered products from abroad it cud have reached to me quite earlier,i dont know when i will be getting satisfaction reply from FNU people or when i will get back my 1000/- invitation voucher.

  71. order no 314448,sorry by mistake i have written i have received the product,it sud be i have not received the product till date which i have placed in the month of march

  72. I don’t think that its worth buying the non branded product from fashion and you like salwar suit and sarees, whatever i have bought are not worth enough, they say discounted rate as rs 2000 of rs 5500 however that product worth is not even 1000 as per market rate. i have got 2 kurtis and 1 salwar suit and for sure thats the last buying i have done from fashion and you..

  73. oh my god.. cant believe i missed reading all this before ordering from them. After two weeks of screaming through emails finally they say my second order has been dispatched. And thank god its cosmetics not any fake clothing… i too had an inkling that they were selling fake electronics.. I had shopped only with flipkart and after that i could not believe that i had to send a 100 mails to this horrible website…i had opted for prepaid option.
    keeping fingers crossed. hope they dont send me past expiry date or damaged goods.. I will never ever shop from them again..
    And now i have to go cause i have to send them another screaming mail about when the hell are they gonna deliver my first order… :spank:

  74. Same thing happen with me
    1st call them to reject my order,before their confirmation call.They said that they have already processed that for currier.You can reject the surrier once it comes to you.Parcel suppose to be deliver in 24hrs but After 2-3 weeks(Mean while My pet was passway for whom I made this order) I got a call from Currier boy for parcel. i told him that I don’t want this ,please return this to Fashionandyou.
    Since then I was calling Customer service to refund my money back,but everyday they say that they have not recive parcel at all.
    But story doesn’t end here
    After few day My neighbour told me that someone has drop your parcel at our home. O:) That currier boy drop that currier without my or someone else sign on recieve slip.
    I called again to F&U,They said we cann’t refund you cash for it.For it you have to shop of same amout (at one time and only one product,if that is less than this amount they will not refund back money,neither they allow to use remaining for next shoping) Plus I hve to currier back that parcel back to them on my own cost.I warn tehm to go to consumer court.Then they give me number of blue dart,I called there to take that parcel,but that number was wrong.I called F&U,agian a new number which never contacted,followed by a new number and so on but 2 month pass but that parcel is with me.

  75. I have an order pending from Fashionandyou till date, i ordered it long back on 14th aug.My order no is 6395724414. It is suppossed to be a gift from my side to a friend and is still awaited. I have called them several times, emailed them.
    They have replied saying, we will re-dispatch it and notify you but it has been 4 months now. It was a prepaid order, my money is gone πŸ˜₯ πŸ˜₯
    I am even willing to pay the shipping charges again but i am not getting a proper response. I am bugged of waiting now. i will never recommend this site to anyone. :nonono: They have tested my patience enough…

  76. I too had a very bad xprence with Fashionandyou. bought 2 ladybird sweaters for my kid. they turned up to be old and dusty. oneof the sweater was with 3-4 broken threads that will loosen and open up after a single wash. seems that they were some rejected old peices at some store. Came up 2 this site too late.
    tauba karli online shopping se………..i’d always go for the real one and advice everyother one to never go 4 online shopping 4 shoes, bags or clothes. bohot bade sir dard se bachoge…
    if u hav 2 go 4 online shopping go 4 cosmetics or books.

  77. I have ordered 6 items from Fashion and you… and surprisingly got the same products as it was shown on the site… with no braking no tearing and no change of dress materials. I got my parcels with in 4 weeks… may be this is b’coz of I opted for COD option,and at the end I got a surprise gift from them Also… thank you Fashion and you…..

  78. Fashion and you worst online shopping experience

    I have ordered on product on march 16 2012. the product is not yet received
    Ordernum:1622059 Its the worst online shopping experience in my life. I Wont buy anything from Fashion and you any more.

  79. i am telling everyone that not to shop at fashion & u.i purched one dress for my kid ……….the dress quality is ordinay.i realy disapointed.

  80. i am telling you there is no any sale on fashion and you site……i hav cross checkd few items. like some sarees ,jwellery,shoes.the actual price in the market is same or much lesser than the price FnU hv mentiond.and also FnU charges 100 rs extra on every purchase.huh wt kind of sale is that.they r jst cheating by showing heavy discounts thts it.

  81. People please dont buy anything from Fashion and you except for via COD. I want to share my experience, I tried to buy a product from them online, paid via my credit card. The amount was deducted from my account right away. But the product wasnt ordered and displayed as cancelled. Now when i call then to refund the money back, they say we cannot cross check untill i send my credit card statement to them. The question is that credit card statement is a confidential document, and how am i supposed to tell them that the amount is credited from my credit card without handing them over all my credit card details. Ridiculous. I just advice people to buy from so many other reliable shops online, and if you really want to buy from fashion and you do via COD ONLY.

  82. This is the worst site i have ever seen in my life.There products are good for nothing and their customer support is pathetic.i will warn everybody not to purchase anything from fashion and you ever if you dont want to lose your hard earned money :(:(.

  83. plz change Fashionandyou return policy. It sucks and harassing too…I like ur product range. but have face many embarrassing situations in returning. Now m really scared in shopping online frm fashionandyou…..I’ll advise people not to purchase anything frm FASHIONANDYOU. Plz save ur money. Though I was a regular buyer

  84. Fashionandyou is a fraud site, these people return policy is so damm bad. And they dnt even feel to call back.. Such a bad site

  85. Fashionandyou ppl are big cheats. They have eaten up my money and their bloody customer care ppl are fooling me from the last 3 months. I ordered for a saree worth Rs. 1799 (order number: 4243386) for which I got refund in credits. Thereafter I ordered another product (order number: 110043752) which I received in a defective way. For this I got my refund of Rs. 899 after months of fights. Now my remaining credits of Rs. 900 aren’t in my account since 3 months. Customer care is expert in giving fake commitments. I feel cheated and request everyone not to risk their hard earned money with these bloody exploiters. I am taking this case to consumer court and seeking help to get rid of them.

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